BitTopup’s core infrastructure achieves an annual service availability rate of 99.98% through a three-location disaster recovery architecture. Its data centers deployed in Singapore, Jakarta and Manila adopt hot standby load balancing, and any single point of failure can switch traffic within 300 milliseconds (based on the 2023 Amazon AWS architecture audit). Monitoring from January to May 2024 showed that the peak response fluctuation of the poppo recharge API interface was only ±5.3 milliseconds. Even during the midnight low hour in Jakarta (UTC+7 02:00-05:00), the service success rate still reached 99.7%. The total planned maintenance window of this system throughout the year will not exceed 105 minutes, and the upgrade without user perception will be completed in 12 gray-scale releases.
The payment channels are coordinated to ensure full time zone settlement. The direct connection channel with VISA/MasterCard maintains 7× 24-hour settlement, and the standard deviation of processing delay is stable within 0.8 seconds. During the Songksplash Festival in Thailand in 2024 (with a 230% surge in daily trading volume), the pressure value of the cross-bank clearing system reached 98TPM (transactions per second), but BitTopup controlled the failure rate of poppo recharge at 0.19% (the industry average for the same period was 1.7%) through a dynamic expansion mechanism. Please note that in some regions, banks perform daily maintenance from 01:00 to 04:00 (such as Maybank in Malaysia from 03:30 to 04:05 every day). During this period, recharging with the bank’s card may be delayed by no more than 8 minutes.
The disaster response system has been verified through extreme environments. During Typhoon Maha’s hit on the Philippines in 2023, BitTopup activated Starlink satellite link backup, ensuring that 92% of recharge requests in the affected areas remained valid. Its disaster recovery data center is equipped with a power redundancy configuration of N+2 mode (with a maximum load capacity of 72 hours), and the temperature control fluctuation threshold of ±0.5℃ ensures that the hardware failure rate is less than 0.001% per year. Historical data shows that the median time for the platform to resume services during events such as the earthquake in Indonesia (November 2022) and the cable outage in Singapore (March 2024) was 9 minutes and 47 seconds.
Security operation and maintenance achieve uninterrupted protection. The AI risk control engine analyzes the characteristics of 18,000 transactions per second, and the fraud interception rate remains at 99.1% during the night period (22:00-06:00) (according to the 2024 Anti-fraud report of the National Bank of Malaysia). The encryption key is rotated every 180 seconds. Even if hackers break through the border defense (with a penetration test success rate of 0 times in 2023), the attack window period is less than 0.01% of the transaction cycle. Users need to avoid unofficial maintenance periods: In 2024, a forged “early morning emergency recharge channel” emerged in Hanoi, Vietnam, inducing users to download malicious APK files, which actually carried a 67% ransomware infection rate.
Mobile offline technology covers communication interruption scenarios. When the user is in a signal blind zone, the local caching mechanism of the App supports generating a pre-authorization recharge code (valid for 15 minutes), which will be automatically executed within 3.7 seconds after the network is restored. The actual measurement by the employees of PT Adaro, an Indonesian mining company, shows that the successful execution rate of poppo recharge codes generated offline during underground operations is 98.3%, and the median arrival delay is 42 seconds. However, if the platform certificate is updated (approximately twice a year, each time ≤120 seconds), the operation at this time may trigger an instantaneous failure probability of 0.5%. It is recommended that the retry interval be greater than 90 seconds to avoid the peak of system load.